Whether you think they are a good or bad thing, companies like Microsoft and Facebook are heavily investing in Chatbots right now. That should tell you something.
Here is what Gary Vaynerchuck had to say about where these things are going on episode 199 of the Ask GaryVee Show recent show:
Industry experts are saying this could be as big as SMS was when that first took off.
So if you want to be on the cutting edge you should look to incorporate these things into your business as soon as possible.
One of the best platforms I've found for doing chat bots is Chatbot Hero
It compares to services that cost hundreds of dollars a year but at a fraction of the cost. And because I happen to speak to the owner from time to time I pushed him for a special deal on it for my readers and subscribers.
And you won't believe how insane the deal is.
Full details can be found here: Chat Bot Here Special Deal for Andy Brocklehurst's readers.